Question 1

What is GarthysWorld?

Accepted Answer

GarthysWorld is a Hartlepool-based digital agency offering websites, e-commerce, web applications, SEO, social media management, branding, and print services.

Question 2

How do I get a quote?

Accepted Answer

You can request a quote via our online form at /quote, call us on 01429 284 442, or message us on Facebook. We aim to respond within one working day.

Question 3

Do you work with businesses outside Hartlepool?

Accepted Answer

Yes — we work with businesses across the UK. Our team is based in Hartlepool but we deliver projects nationwide.

Question 4

What are GarthysWorld tokens?

Accepted Answer

Tokens are the currency used within the GarthysWorld Business Hub to access AI-powered tools. Each tool uses a set number of tokens per action, which is always displayed before you confirm.

Question 5

How many tokens are included with my subscription?

Accepted Answer

The number of tokens included depends on your subscription plan. Your plan details show your monthly allowance. Tokens refresh on your renewal date each month.

Question 6

What happens when I run out of tokens?

Accepted Answer

If you run out of tokens, you will be prompted to purchase a top-up before you can continue using AI-powered tools. Your subscription and other Hub features remain fully active.

Question 7

Can I buy more tokens?

Accepted Answer

Yes — you can purchase additional token bundles at any time from the Tokens section of your Business Hub. Top-up tokens are held separately from your monthly allowance.

Question 8

Do unused tokens roll over?

Accepted Answer

Monthly plan tokens do not roll over — they refresh on your renewal date. However, purchased top-up tokens do not expire and remain in your account until used.

Question 9

Do failed generations use tokens?

Accepted Answer

If a generation fails due to a technical error on our side, tokens are not deducted. If a generation completes but the result is not to your liking, tokens are still used as the AI processing has taken place.

Question 10

Can buying more tokens increase my design generation limit?

Accepted Answer

Purchasing additional tokens does not increase your design generation limit. Generation limits are set by your subscription plan. Tokens cover the AI processing cost; the generation limit is a separate plan feature.

Question 11

Where can I see my token usage?

Accepted Answer

You can view your full token usage history in the Business Hub under Tokens → History. This shows each action, the number of tokens used, and the date.

Frequently Asked Questions

General

Tokens & AI Tools